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View the October 8, 2013 Selling Power sponsored webinar, "Managing Difficult Customer Interactions", presented by Elizabeth Rayer and Bruce Patton.
View the September 12, 2013 CLO sponsored webinar, "Influence as Joint Problem Solving: Driving Enhanced Organizational Performance," presented by Elizabeth Rayer and Brian Blancke.
View the Vantage Corporate Education Webinar "Getting to Yes: Negotiating for Results", presented by Vantage Trainer Alecia Brinkerhoff. Archived Webinar
Influence is the way things get done in a matrixed organization. Leaders need to make sure that the approach to influence their people employ is one that will lead to creative solutions, wise trade-offs, positive working relationships amongst colleagues, and an organizational capacity for learning and innovation.
Conflict presents both opportunities as well as costs. The challenge is how to navigate conflict more effectively so that we experience more of the upside of conflict and less of the downside.
Having trouble navigating the virtual landscape of e-mail negotiations? Follow these four guidelines to help you negotiate effectively over e-mail.
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